FAQ

Sign into CVMinder at https://cvminder.com/candidates

You will need the following to sign in successfully:

  • Your registered email address
  • Your CVMinder password

Your registered email address and password are those you opened your CVMinder account with.

If you no longer have access to your email address, please contact CVMinder Support by telephone. After an identity check, we can change that for you.

Unfortunately, we cannot accept change requests from unregistered email addresses. This is to protect your personal information.

If you can’t access CVMinder please make sure that your internet connection is available and that you can access other websites.

If you are confident that you do have access to the internet but you cannot reach https://cvminder.com then please contact CVMinder Support.

Changing your email address is easy.

Sign into CVMinder using your registered email address. 

Find your currently registered email address in the My Account section. Change your email address and save.

If you do not recall your password, request a password reminder at the sign in page.

If you can no longer access your registered email account and you have forgotten your password, contact us for support by telephone.

We must confirm your identity before updating your CVMinder account.

Some employers issue documents for candidates to complete as part of their application.

Completed documents may be returned within the Documents section of your application. Just choose the completed document you wish to upload.

IMPORTANT: Before selecting the document to upload, please make sure that your document is CLOSED. 

Note: Some web browser offer a browse button so that you can locate your completed document. 

Note: Some browsers support access to your cloud documents. 

Note: make sure that your document is of a type that will be accepted for upload. Typically, .doc and .docx files may be uploaded without issue. In some instances, organisations may support PDF document uploads. Make sure that documents do not breach any stated size limits.

If you still have an issue, please contact Support for assistance.

It may take some time for the employer to review your application. They can update you as they complete shortlisting, arrange interview dates, make offers of employment and more.

If you do not have access to your email, employer messages are also available in your CVMinder Account.

If you have any queries about the status of your application, you should contact employer concerned.

If you haven’t received your Welcome to CVMinder email, please check your online junk / online spam folder. If you find it there, move it to your inbox before taking any further action.

It is important that your email service trusts email from cvminder.com as you may receive further emails from an employer regarding your application.

Emails usually arrive within a minute two. However, sometimes your own email service may suffer delays in getting our email to you.

If your email has not arrived within 20 minutes, please contact CVMinder Support for further assistance.

Telephone

If you can’t find what you are looking for, please contact the CVMinder Support Team by telephone:

Tel:  +44 (0) 1634 202 101, option 2

Send Support Request

Please select the type of issue you are experiencing
Please give a summary of the issue
Please give an application deadline, if one is relevant to your support request
Best ATS Care

Here to help you

Your CVMinder experience is important to us. We aim to resolve your enquiry as quickly as possible. We prioritise calls based upon issue severity and, for applicants, how much time remains before an application must be completed.

We are happy to receive comments about the quality of our service and are constantly looking at ways we can improve.

We thank you for your patience and consideration.